Basic Information on Data Protection

In SERVICIOS INTEGRALES A INFRAESTRUCTURAS ENERGÉTICAS, S.L. we work to offer you through our products and services the best possible experience. In some cases, it is necessary to collect information to achieve this. We care about your privacy and we believe we should be transparent about it.

Therefore, and for the purposes of the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 (hereinafter, "GDPR") on the protection of individuals with regard to the processing of personal data and the free movement of such data, and the LAW 34/2002 of 11 July, on Information Society Services and Electronic Commerce (hereinafter, "LSSI"), SERVICIOS INTEGRALES A INFRAESTRUCTURAS ENERGÉTICAS, S.L informs the user that, as responsible for the treatment, will incorporate the personal data provided by users in an automated file.

Our commitment begins by explaining the following:

Your data is collected to improve the user experience, according to your interests and needs.

We are transparent about what data we collect about you and why we collect it.

Our intention is to provide you with the best possible experience. Therefore, when we use your personal information, we will always do so in compliance with the regulations, and when necessary, we will ask for your consent.

We understand that your data belongs to you. Therefore, if you decide not to authorize us to process them, you can ask us to stop processing them.

Our priority is to ensure your security and to treat your data in accordance with European regulations.

If you would like more information about how your data is handled, please see the different sections of the privacy policy below:

Who is responsible for the processing of your personal data?

Identity: SERVICIOS INTEGRALES A INFRAESTRUCTURAS ENERGÉTICAS, S.L.

Registered office: C/Balmes 188 6º2ª.

C.I.F. No.: B65681942

Email: legal@wattwin.com

SERVICIOS INTEGRALES A INFRAESTRUCTURAS ENERGÉTICAS, S.L. has designated a Data Protection Officer or an internal contact person within your organization. If you wish to make a query regarding the processing of your personal data, you can contact him by mail legal@wattwin.com

What personal data do we collect?

The personal data that the user may provide:

Name, address and date of birth.

Telephone number and e-mail address.

Location.

Information regarding payments and refunds.

IP address, date and time you accessed our services, internet browser you use and data about the device's operating system.

Any other information or data you choose to share with us.

In some cases, it is mandatory to fill in the registration form to access and enjoy certain services offered on the web; likewise, not providing the requested personal data or not accepting this data protection policy means the impossibility to subscribe, register or participate in any of the promotions in which personal data are requested.

Why and for what purpose do we process your data?

In SERVICIOS INTEGRALES A INFRAESTRUCTURAS ENERGÉTICAS, S.L. we treat the information provided by interested parties for the following purposes:

Manage orders or hire any of our services, either online or in the physical stores.

Manage the delivery of the information requested.

To develop commercial actions and perform the maintenance and management of the relationship with the user, as well as the management of the services offered through the website and information tasks, being able to perform automatic assessments, profiling and customer segmentation tasks in order to customize the treatment according to their characteristics and needs and improve the customer's online experience.

Develop and manage contests, sweepstakes or other promotional activities that may be organized.

In some cases it will be necessary to provide information to the Authorities or third parties for auditing purposes, as well as to handle personal data from invoices, contracts and documents to respond to claims from customers or Public Administrations.

We inform that the personal data obtained as a result of your registration as a user will be part of the Register of Activities and Processing Operations (RAT), which will be updated periodically in accordance with the provisions of the RGPD.

What is the legitimacy for the processing of your data?

The processing of your data may be based on the following legal bases:

Consent of the interested party for the contracting of services and products, for contact forms, requests for information or registration in e-newsletters.

Legitimate interest for the processing of our customers' data for direct marketing actions and express consent of the data subject for all matters relating to automatic evaluations and profiling.

Compliance with legal obligations for fraud prevention, communication with public authorities and third party claims.

How long do we keep your data?

The processing of data for the purposes described above will be maintained for the time necessary to fulfill the purpose of collection (for example, for the duration of the business relationship), as well as for the fulfillment of legal obligations arising from the processing of the data.

To which recipients is your data communicated?

In some cases, only when necessary, SERVICIOS INTEGRALES A INFRAESTRUCTURAS ENERGÉTICAS, S.L. will provide user data to third parties. However, the data will never be sold to third parties. External service providers (e.g., payment providers or delivery companies) with which SERVICIOS INTEGRALES A INFRAESTRUCTURAS ENERGÉTICAS, S.L. works may use the data to provide the corresponding services, however, they will not use such information for their own purposes or for transfer to third parties.

SERVICIOS INTEGRALES A INFRAESTRUCTURAS ENERGÉTICAS, S.L seeks to ensure the security of personal data when it is sent outside the company and ensures that third party service providers respect confidentiality and have appropriate measures to protect personal data. These third parties have an obligation to ensure that the information is treated in accordance with data privacy regulations.

In some cases, the law may require disclosure of personal data to public bodies or other parties, only what is strictly necessary for the fulfillment of such legal obligations will be disclosed.

The personal data obtained may also be shared with other group companies.

Where is your data stored?

In general, data is stored within the EU. For data that is sent to third parties outside the EU, we will ensure that they offer a sufficient level of protection, either because they have Binding Corporate Rules (BCR) or because they have adhered to the "Privacy Shield".

What rights do you have and how can you exercise them?

You can address your communications and exercise your rights by sending a request to the following e-mail address: legal@wattwin.com.

Under the provisions of the RGPD you can request:

Right of access: you may request information about the personal data we have about you.

Right to rectification: you can communicate any change in your personal data. Right of deletion and oblivion: you can request the deletion of your personal data after it has been blocked.

Right to limit the processing: this means restricting the processing of personal data. Right of opposition: you can withdraw your consent to the processing of data, opposing further processing.

Right to portability: in some cases, you may request a copy of personal data in a structured, commonly used, machine-readable format for transmission to another data controller. Right not to be subject to individualized decisions: you may request not to be subject to decisions based solely on automated processing, including profiling, that produce legal effects or significantly affect the data subject.

In some cases, your request may be denied if you request deletion of data necessary to comply with legal obligations.

Also, if you have a complaint about the processing of your data, you can file a complaint with the data protection authority.

Who is responsible for the accuracy and veracity of the data provided?

The user is solely responsible for the accuracy and correctness of the data included, exonerating SERVICIOS INTEGRALES A INFRAESTRUCTURAS ENERGÉTICAS, S.L. of any responsibility in this regard. Users guarantee and respond, in any case, the accuracy, validity and authenticity of the personal data provided, and undertake to keep them updated. The user agrees to provide complete and correct information in the registration or subscription form. SERVICIOS INTEGRALES A INFRAESTRUCTURAS ENERGÉTICAS, S.L reserves the right to terminate the contracted services that had been concluded with users, if the data provided are false, incomplete, inaccurate or not updated.

SERVICIOS INTEGRALES A INFRAESTRUCTURAS ENERGÉTICAS, S.L. is not responsible for the veracity of the information that is not of its own elaboration and of which another source is indicated, so it does not assume any responsibility for hypothetical damages that may arise from the use of such information.

SERVICIOS INTEGRALES A INFRAESTRUCTURAS ENERGÉTICAS, S.L reserves the right to update,

modify or delete information contained in its web pages may even limit or deny access to such information. SERVICIOS INTEGRALES A INFRAESTRUCTURAS ENERGÉTICAS, S.L is exonerated from liability for any loss or damage that the user may suffer as a result of errors, defects or omissions in the information provided by SERVICIOS INTEGRALES A INFRAESTRUCTURAS ENERGÉTICAS, S.L provided it comes from outside sources.

Likewise, the user certifies that he/she is over 14 years of age and that he/she has the necessary legal capacity to consent to the processing of his/her personal data.

How do we handle personal data of minors?

In principle, our services are not specifically directed to minors. However, in the event that any of them are directed to minors under fourteen years of age, in accordance with Article 8 of the RGPD and Article 7 of the LO3/2018 of December 5 (LOPDGDD), SERVICIOS INTEGRALES A INFRAESTRUCTURAS ENERGÉTICAS, S.L will require the valid, free, unequivocal, specific and informed consent of their legal guardians to process the personal data of minors. In this case, the DNI or other form of identification of the person giving consent will be required.

In the case of persons over fourteen years of age, data may be processed with the consent of the user, except in those cases in which the law requires the assistance of the holders of parental authority or guardianship.

What security measures do we apply to protect your personal data?

SERVICIOS INTEGRALES A INFRAESTRUCTURAS ENERGÉTICAS, S.L has adopted the legally required levels of security for the protection of Personal Data, and tries to install those additional technical means and measures at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of Personal Data provided to SERVICIOS INTEGRALES A INFRAESTRUCTURAS ENERGÉTICAS, S.L .

SERVICIOS INTEGRALES A INFRAESTRUCTURAS ENERGÉTICAS, S.L is not responsible for hypothetical damages that may result from interference, omissions, interruptions, computer viruses, telephone faults or disconnections in the operation of this electronic system, caused by causes beyond SERVICIOS INTEGRALES A INFRAESTRUCTURAS ENERGÉTICAS, S.L ; delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads in the Data Processing Center, the Internet system or other electronic systems, as well as damage that may be caused by third parties through unlawful interference beyond the control of SERVICIOS INTEGRALES A INFRAESTRUCTURAS ENERGÉTICAS, S.L . This notwithstanding, the user should be aware that Internet security measures are not impregnable.

Links to other websites

On the web site www.wattwin.com there may be links to other web pages. By clicking on one of these links and access an external website, the visit will be subject to the privacy policy of that website, being SERVICIOS INTEGRALES A INFRAESTRUCTURAS ENERGÉTICAS, S.L. disassociated from any responsibility for its privacy policy.

How do we use cookies?

The SERVICIOS INTEGRALES A INFRAESTRUCTURAS ENERGÉTICAS, S.L. website uses cookies, for the purpose of

effects to optimize and personalize your navigation through the same. Cookies are physical information files that are hosted on the user's own terminal, the information collected through cookies is used to facilitate user navigation through the portal and optimize the browsing experience. The data collected through cookies may be shared with the creators of the same, but in no case the information obtained by them will be associated with personal data or data that can identify the user.

However, if you do not want cookies to be installed on your hard drive, you can configure your browser to prevent the installation of these files. For more information see our Cookies Policy www.wattwin.com/cookies.

Can the privacy policy be changed?

This privacy policy is subject to change. We recommend that you review this privacy policy from time to time.